Shipping & Returns

A clear guide to getting your jewelry to you, and what to do if you need help afterward. This guide summarizes our published policies; please review the full policies for all conditions.

Delivery, made clear.

VELZAI ships to destinations supported by our checkout. Enter your delivery address to see the available shipping methods and charges before payment.

Processing and delivery times vary by product, destination and carrier. Estimated delivery information is shown at checkout where available. Estimates are not guaranteed and can be affected by holidays, customs and carrier delays.

Tracking your order.

Where tracking is available, you will receive details after your order is dispatched. Tracking may take time to update after the carrier receives the shipment.

If your parcel appears delayed or missing, contact us with your order number so we can help investigate.

International orders.

Import duties, taxes or customs fees may apply. Unless checkout expressly confirms they are included, customers may be responsible for these charges, subject to local law. See the full shipping policy.

Requesting an eligible return.

Eligible change-of-mind return requests must be submitted within 7 calendar days of delivery. Items must be unused, unworn and in their original condition, with original packaging, tags and included accessories. A valid order number or proof of purchase is required.

1. Email info@velzai.com with your order number and reason for the return.
2. Wait for return instructions and the appropriate return address before sending anything back.
3. Use a tracked shipping service and retain your shipment details.

Conditions worth knowing.

Conditions and exclusions apply. Personalized or custom-made jewelry, worn pierced jewelry, gift cards and items marked final sale may not qualify for voluntary change-of-mind returns. Please read the full return and refund policy.

Customers are responsible for change-of-mind return shipping. Approved refunds are issued to the original payment method after the return is received and inspected; bank processing times can vary.

If something is not right.

For a damaged, defective or incorrectly supplied item, contact us promptly with your order number and a description of the issue, plus photos where helpful. Your statutory rights remain unaffected by our voluntary return period or exclusions.

Read the shipping policy · Read the return and refund policy