Shipping policy

Shipping Policy

Last Updated: November 4, 2026

At VELZAI, we are committed to providing a reliable shopping and delivery experience.

This policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

Estimated delivery information is provided during checkout where available.

Orders placed during public holidays or periods of high demand may require additional processing time.

Shipping Destinations

VELZAI accepts orders from destinations available through our online checkout.

Shipping availability may vary depending on the destination, product, or carrier restrictions.

If a shipping destination is unavailable, checkout may not offer a delivery method for that address.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Rates may vary depending on your destination, order details, and selected shipping method.

Any free-shipping promotions are subject to the conditions displayed on our website.

Delivery Estimates

Estimated delivery times are shown during checkout where available.

Delivery times may vary depending on:

  • Shipping destination.
  • Carrier operations.
  • Customs and import procedures.
  • Weather conditions.
  • Public holidays.
  • Unexpected transportation delays.

Unless expressly stated otherwise, delivery estimates are not guaranteed.

We will comply with applicable legal obligations regarding delayed or undelivered orders.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking details may take time to update after the carrier receives the shipment.

International Shipping

International orders may be subject to import duties, customs fees, or taxes imposed by the destination country.

Unless checkout expressly confirms that these charges are included, customers may be responsible for applicable import charges, subject to local law.

Incorrect Shipping Addresses

Customers are responsible for providing accurate delivery information.

If you notice an address error after placing your order, contact us immediately at info@velzai.com.

We will attempt to assist before dispatch, but address corrections cannot always be guaranteed.

Lost or Delayed Packages

If your package is delayed or missing, please contact our customer support team.

We will investigate the issue using available tracking information and work toward an appropriate resolution.

Your statutory rights regarding delivery and non-delivery remain unaffected.

Damaged Packages

If your order arrives damaged, contact us promptly with your order number and photographs of the issue where possible.

We will arrange an appropriate remedy in accordance with our Return and Refund Policy and applicable law.

Contact Information

VELZAI

Operated by Trevix LLC

1001 S Main St
Kalispell, MT 59901
United States

Email: info@vom

Website: https://www.velzai.com