Terms of service

Last Updated: November 4, 2026

Welcome to VELZAI.

These Terms of Service govern your access to and use of our website, products, and services.

VELZAI is operated by Trevix LLC, a business registered in Montana, United States.

By accessing our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.

1. Products and Availability

VELZAI offers jewelry and related accessories.

We make reasonable efforts to ensure that product descriptions, photographs, materials, pricing, and availability information are accurate.

Product colors and appearances may vary slightly due to lighting, photography, and individual screen settings.

We reserve the right to update product information or availability where legally permitted.

2. Orders and Payments

By placing an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

All prices are displayed in the currency indicated at checkout.

Applicable shipping fees, taxes, and other disclosed charges will be presented before payment where required.

We may reject or cancel orders for legitimate reasons, including suspected fraud, payment issues, or product unavailability.

If an order is canceled after payment has been collected, an appropriate refund will be issued.

3. Shipping and Delivery

Shipping destinations, available delivery methods, shipping charges, and estimated delivery times are provided during checkout.

Delivery estimates may vary due to shipping carriers, customs processing, destination, or unexpected circumstances.

Our Shipping Policy provides additional information.

4. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Return and Refund Policy and applicable consumer protection laws.

5. Jewelry Care

Customers are encouraged to follow the product-specific care instructions provided with their jewelry.

Some jewelry materials and finishes may be affected by moisture, perfumes, chemicals, friction, and improper storage.

This section does not reduce statutory rights relating to defective products.

6. Intellectual Property

Unless otherwise stated, the content displayed on our website, including original text, images, graphics, designs, and other creative materials, is owned by or licensed to Trevix LLC or the relevant rights holders.

Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited except where permitted by law.

7. Acceptable Use

You agree not to misuse our website, interfere with its operation, conduct fraudulent transactions, attempt unauthorized access, or use our services for unlawful purposes.

8. Third-Party Services

Our store is powered by Shopify and may use third-party providers for payment processing, shipping, and other business operations.

Third-party services may be subject to additional terms and privacy practices.

9. Privacy

We collect and process personal information according to our Privacy Policy and applicable data protection laws.

10. Limitation of Liability

To the extent permitted by applicable law, Trevix LLC is not responsible for losses arising solely from misuse of our products or unauthorized use of our website.

Nothing in these terms excludes liability or restricts consumer rights that cannot legally be excluded.

11. Applicable Law

These terms are subject to the applicable laws of Montana, United States, and any mandatory consumer protection laws that apply to customers in their respective jurisdictions.

Nothing in these terms removes rights or protections granted by applicable law.

12. Changes to These Terms

We may update these terms to reflect changes to our products, services, business practices, or legal requirements.

Updated terms will be published on this website with a revised date.

Changes will not retrospectively remove rights associated with previously accepted orders.

13. Contact Information

VELZAI

Operated by Trevix LLC

1001 S Main St
Kalispell, MT 59901
United States

Email: info@vi.com

Website: https://www.velzai.com