Privacy policy

Last Updated: November 4, 2026

At VELZAI, we value your trust and respect your privacy. We are committed to protecting your personal information and being transparent about how it is collected, used, and shared.

This Privacy Policy explains how Trevix LLC, operating as VELZAI, collects, uses, discloses, and protects personal information when you visit our website, purchase products, contact us, or otherwise interact with our services.

Our website is https://www.velzai.com.

By using our services, you acknowledge the information provided in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and Contact Information

Full name
Email address
Telephone number
Billing address
Shipping address
Other information you voluntarily provide

Order and Transaction Information

When you purchase jewelry from VELZAI, we may collect:

Products purchased
Order details and purchase history
Payment and transaction references
Billing and delivery information
Return and refund information

Payments are processed through the payment providers available at checkout. We do not need to store complete payment card numbers to fulfill your orders.

Payment processors may collect and process additional information according to their own privacy policies.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Website interactions
Referral sources
Approximate location derived from technical information
Cookies and similar technologies

Customer Communications

We may retain communications you send to us, including customer support inquiries, product questions, feedback, and order-related messages.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders.
Confirm payments and transactions.
Arrange shipping and delivery.
Provide customer support.
Process returns, exchanges, and refunds.
Send order confirmations and shipping updates.
Maintain and improve our website.
Detect fraud and unauthorized transactions.
Protect the security of our services.
Comply with applicable legal obligations.
Manage customer preferences.
Send promotional communications where permitted by law and your marketing preferences.

We use personal information only for purposes supported by an appropriate legal basis under applicable data protection laws.

3. Shopify and Ecommerce Services

Our online store is powered by Shopify.

Shopify provides ecommerce technology that supports our website, checkout, order management, and related business operations.

Depending on the services and features enabled, Shopify may process personal information to provide its services and may act as an independent controller for certain processing activities.

For more information about Shopify’s privacy practices, visit:

https://www.shopify.com/legal/privacy

4. Payments and Security

We use payment processing services available through our checkout to facilitate secure transactions.

Payment information is handled by the applicable payment processor according to its security standards and privacy practices.

We use reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed completely secure.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support its operation and improve the shopping experience.

These technologies may be used for:

Maintaining shopping carts and checkout sessions.
Remembering customer preferences.
Website functionality and security.
Understanding website traffic and performance.
Measuring advertising effectiveness.
Personalizing content and marketing where enabled.

Where required by law, we obtain consent before using non-essential cookies or similar technologies.

You may manage certain cookie preferences through our website’s privacy controls, where available, or through your browser settings.

Disabling some cookies may affect certain website features.

6. Marketing and Advertising

If you subscribe to our marketing communications or otherwise provide an appropriate legal basis, we may send you information about:

New jewelry collections.
Special offers and promotions.
Product announcements.
Exclusive shopping events.
Relevant brand updates.

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us at info@velzai.com.

Transactional communications, including order confirmations and important delivery updates, may still be sent when necessary.

If advertising services are enabled, certain information about your activity may be shared with advertising partners for measurement, attribution, or personalized advertising, subject to applicable law and your privacy choices.

7. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Shopify and ecommerce service providers.
Payment processing companies.
Shipping and logistics providers.
Customer support service providers.
Website hosting and security providers.
Analytics and advertising providers, where enabled.
Professional advisers and regulatory authorities when required by law.

We do not sell customer contact lists for independent marketing purposes.

Certain advertising-related disclosures may nevertheless be classified as a sale, sharing, or targeted advertising under applicable privacy laws. Where such laws apply, we provide the required choices and disclosures.

8. International Data Transfers

VELZAI may serve customers in different countries.

To fulfill orders and operate our services, personal information may be processed or transferred to countries outside your place of residence, including the United States and locations where our service providers operate.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms and protections.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide customer support.
Maintain accurate transaction records.
Meet tax, accounting, and legal obligations.
Resolve disputes.
Prevent fraud.
Enforce applicable agreements.

Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it where legally necessary.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request a portable copy of certain information.
Object to or restrict certain processing activities.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising, sales, or sharing of personal information.
Appeal certain privacy-related decisions where applicable.

These rights are subject to applicable legal requirements and exceptions.

To submit a privacy request, contact info@velzai.com.

We may need to verify your identity before fulfilling certain requests.

We will respond within the timeframe required by applicable law.

Where applicable, you may also lodge a complaint with your local data protection authority.

11. Children’s Privacy

VELZAI does not knowingly collect personal information directly from children in violation of applicable law.

Our website is intended for individuals who are legally permitted to make purchases or who have appropriate permission from a parent or legal guardian.

If you believe a child has provided personal information unlawfully, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before sharing personal information.

13. Business Transfers

If Trevix LLC undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, legal obligations, or services.

The updated version will be published on our website with a revised date.

Where legally required, we will provide additional notice or request consent for material changes.

15. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact us.

VELZAI

Operated by Trevix LLC

Business Address:

1001 S Main St
Kalispell, MT 59901
United States

Email: info@vi.com

Website: https://www.velzai.com