THE VELZAI GUIDE
Frequently Asked Questions
Choosing should feel easy. Here are answers to the questions that help you shop with a little more clarity.
Before you choose.
Are earrings sold individually or as a pair?
Pack quantities vary by design. Read the product description and selected variant to confirm whether your piece is a single earring or a pair. If anything is unclear, ask us before ordering.
What materials are used in VELZAI jewelry?
Materials, stones and finishes vary between designs. Check each product’s description and available variants for the details of that piece. If you have a metal sensitivity, contact us before purchasing.
How do I choose the right size or fit?
Check the product measurements before ordering. For piercing jewelry, confirm the gauge, post length, fastening and suitability for your healed piercing with a qualified piercer. Product photos may show pieces larger than their actual size.
Can you help me choose a gift?
Browse our Christmas jewelry edit for inspiration, or send us a note with the style and budget you have in mind.
Your order, delivery & returns.
Where do you ship, and how much does delivery cost?
Available destinations, delivery methods and shipping charges are shown at checkout. Availability depends on the destination and product. Read our shipping and returns guide for more information.
When will my order arrive?
Processing and delivery times vary. Check the delivery information displayed during checkout where available. Delivery estimates can be affected by carriers, customs, holidays and other delays.
How can I track my order?
Where tracking is available, details are sent after dispatch. Allow time for the carrier’s first scan to appear. If you need help, contact us with your order number.
Can I return my jewelry?
Eligible change-of-mind return requests must be made within 7 calendar days of delivery. Items must be unused, unworn and in their original condition, with packaging and proof of purchase. Conditions and exclusions apply, including hygiene restrictions for worn pierced jewelry. Your statutory rights remain unaffected. Read the full return and refund policy before ordering.
Who pays for return shipping?
Customers cover shipping for voluntary change-of-mind returns. For verified damaged, defective or incorrectly supplied items, reasonable return shipping is covered where required by applicable law. Contact us before sending an item back.
What if something arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue and photos where helpful. We will review the situation and arrange an appropriate remedy under our policy and applicable law.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before processing or dispatch, but changes may not always be possible. See our return and refund policy for cancellation information.
How should I care for my jewelry?
Keep pieces dry, avoid direct contact with perfume and chemicals, and store them separately. Follow the product-specific guidance and visit our jewelry care guide.
A LITTLE MORE VELZAI